Shipping Policy

Shipping Time

Under most circumstances, order processing cut-off time is 3 pm PST. If an order is placed after 3 pm PST, processing will begin the next business day.All orders placed on heyboardsup.com are processed within 2 business days. Delivery times within 1 - 5 business days.

Free Shipping and Tax

All of our products include free shipping & free tax in the USA, Canada, Germany, UK and Japan. If you’d like expedited shipping please contact us.

About Missing Packages

Please make sure the shipping address is correct when submitting an order. If an address error is found after placing an order, HeyBoard does not guarantee that the address can be corrected. If an order is lost or incorrectly delivered due to an error when the customer submits incorrect shipping information, HeyBoard will not be responsible for the lost goods. If the package is returned due to an incorrect delivery address, the customer must pay any additional charges before HeyBoard reships the order to the correct address.

About Packages Damage

After delivery, please check the package for any obvious signs of damage before signing for it. If you find any damage to the contents, please write down "Rejected due to damage" to reject the shipment and return the shipment to the courier.

Order Tracking

You will receive an email notification after the order is submitted, and another email notification with a tracking number when the order is shipped. If your order contains multiple items, you may receive one or more shipping notifications. Please wait at least 48 hours for tracking information to be available.
All the tracking number can be tracked on this website: https://www.17track.net/en

If you have any questions about HeyBoard's shipping policy, please feel free to contact us.